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TERMS & CONDITIONS
Last Updated: 01/01/2026
These Terms & Conditions (“Terms”) govern the use of TNG Enterprise’s website, services, and the purchase of goods from TNG Enterprise (“we”, “us”, “our”).
By placing an order, you confirm that you have read, understood, and agree to these Terms.
1. Company Information
TNG Enterprise
Unimix House, Abbey Road
London
NW10 7TR
United Kingdom
Email: info@tngenterprise.com
2. Definitions
“Customer”, “you”, “your” refers to any individual or business purchasing goods from TNG Enterprise.
“Consumer” refers to an individual purchasing goods for personal use (B2C).
“Business Customer” or “B2B” refers to any customer purchasing goods for business, trade, resale, or commercial use.
“Goods” refers to any products supplied by TNG Enterprise.
3. Scope of Terms
These Terms apply to:
All online sales
Email and telephone orders
In-person purchases
Trade accounts and wholesale agreements
Additional terms may apply for special orders, bulk purchases, or credit accounts.
4. Eligibility
4.1 B2C Customers
You must be at least 18 years old to place an order.
4.2 B2B Customers
By placing an order, you confirm you are acting on behalf of a business and have authority to commit that business to a contract.
5. Product Information
We make every effort to ensure product descriptions, images, and specifications are accurate.
However:
Minor variations in packaging, size, or colour may occur.
Product availability is subject to change without notice.
If an error is discovered, we reserve the right to correct it or cancel the order.
6. Pricing & Payment
6.1 Prices
All prices:
Are listed in GBP (£)
May be shown inclusive or exclusive of VAT depending on customer type
May change without prior notice
6.2 Payments Accepted
Payment methods include:
Bank transfer
Credit/debit card
Online checkout methods
Trade account payment terms (if approved)
6.3 B2B Payment Terms
Unless otherwise agreed in writing:
Payment is required before dispatch
Credit terms (if provided) must be paid according to the invoice due date
Late payments may result in:
Interest charges (per Late Payment of Commercial Debts Act)
Suspension of further deliveries
7. Order Acceptance
Your order is not accepted until:
We issue an order confirmation, or
Payment is received and processed
We reserve the right to:
Decline any order
Cancel orders for out-of-stock items
Refuse trade supply to businesses at our discretion
8. Shipping & Delivery
Delivery times and methods are explained in our Shipping Policy.
By placing an order, you confirm that you accept the shipping terms, including:
Delivery charges
Timeframes
Failed delivery conditions
Responsibility for providing accurate delivery details
Risk passes to the customer upon delivery.
9. Returns, Refunds & Cancellations
Our policies differ for B2C and B2B.
9.1 Consumer (B2C) Rights
Consumers benefit from:
14-day cooling-off period for online/phone orders
30-day faulty goods right under the Consumer Rights Act 2015
Full details are in our Refund & Returns Policy.
9.2 Business (B2B) Returns
B2B returns are limited and must comply with:
Reporting deadlines
Condition requirements
Possible restocking fees
Faulty or incorrect goods must be reported within 48 hours.
10. Risk & Title
Risk transfers to the customer once goods are delivered.
Ownership transfers only after full payment has been received.
For trade accounts, unpaid goods remain the property of TNG Enterprise.
11. Liability Limitations
To the maximum extent permitted by UK law:
11.1 We are not liable for:
Indirect or consequential losses
Loss of profit, business, or goodwill (B2B)
Delays caused by third-party couriers
Damage caused by improper storage or handling
11.2 Total liability is limited to:
The invoice value of the goods supplied.
11.3 Nothing in these Terms excludes liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Consumer statutory rights (for B2C customers)
12. Product Use & Compliance
Customers are responsible for:
Ensuring goods are suitable for their intended purpose
Compliance with local regulation if reselling (B2B)
Safe handling, storage, and use of goods
We are not liable for misuse or failure to follow product instructions.
13. Intellectual Property
All website content, product descriptions, logos, and graphics remain the property of TNG Enterprise.
Reproduction or distribution without permission is prohibited.
14. Events Outside Our Control
We are not responsible for delays or failures caused by:
Natural disasters
Strikes or industrial action
Transportation disruptions
Shortages of materials
Pandemics or government restrictions
During such events, obligations may be suspended.
15. Privacy & Data Protection
We handle personal data in accordance with UK GDPR and our Privacy Policy, which outlines:
What data we collect
How we use it
Your rights
How to contact us
By using our services, you consent to our data practices.
16. Governing Law & Jurisdiction
These Terms are governed by English law.
Any disputes will be handled by the courts of England and Wales.
Consumers retain the right to use alternative dispute resolution channels where applicable.
17. Amendments to Terms
We may update these Terms at any time.
The revised version will apply immediately upon publication.
18. Contact Information
For questions regarding these Terms:
TNG Enterprise
Unimix House, Abbey Road
London
NW10 7TR
United Kingdom
Email: info@tngenterprise.com