SHIPPING POLICY

Last Updated: 01/01/2026

This Shipping & Delivery Policy explains how TNG Enterprise processes and delivers orders to both business customers (B2B) and individual consumers (B2C).

1. Company Details

TNG Enterprise
Unimix House, Abbey Road
London
NW10 7TR
United Kingdom

Email: info@tngenterprise.com

SECTION A — General Shipping Information (B2B & B2C)
2. Order Processing Times

We aim to process and dispatch orders within 1–3 working days of receiving cleared payment.

Orders placed after 2:00 PM may be processed the next working day.

Orders are not dispatched on weekends or public holidays.

During busy periods, dispatch times may be slightly extended.

3. Delivery Methods

Orders are shipped using trusted carriers, which may include:

DPD

DHL

Royal Mail

UPS

Pallet delivery networks (for bulk or large orders)

The courier used will depend on:

Order size and weight

Delivery location

Service availability

4. Delivery Times

Estimated delivery times:

UK Mainland

Standard parcels: 1–3 working days

Large/bulk orders (pallets): 2–5 working days

Scottish Highlands, Islands & Northern Ireland

2–7 working days (depending on courier)

International Shipping

Available upon request.
Customers must contact us for quotes and estimated delivery timelines.

All delivery estimates are approximate and not guaranteed.

5. Delivery Costs

Delivery charges depend on:

Order size and weight

Delivery location

Courier selected

Whether the customer is B2B or B2C

Shipping costs are displayed at checkout or provided in your quotation.

SECTION B — B2C (Consumer) Shipping Terms
6. Missed Deliveries

If no one is available to receive the parcel:

The courier may leave a card

Attempt redelivery

Or direct the parcel to a local pickup point

Failure to collect parcels may result in them being returned to us.
Re-delivery charges may apply.

7. Damaged or Missing Items

Consumers must notify us within 48 hours of delivery if:

Items arrive damaged

Items are missing from the shipment

Packaging appears tampered with

Email: info@tngenterprise.com

Include:

Order number

Description of issue

Photos of packaging and items

8. Delivery Address Accuracy

Customers are responsible for ensuring the delivery address entered is correct.
We cannot replace or refund orders delivered to an incorrectly provided address.

SECTION C — B2B (Business) Shipping Terms
9. Pallet Deliveries

For large or bulk wholesale orders:

Delivery may be made via pallet network

Customers must ensure unloading facilities are available

Failed delivery due to missing equipment (e.g., forklift) may incur redelivery charges

10. Delivery Window and Lead Times

Businesses may request timed or same-day services where available.
Additional fees will apply.

11. Risk & Ownership

For B2B customers:

Risk passes to the buyer upon delivery or collection

Ownership passes only after full payment is received

12. Delivery Discrepancies

Businesses must check deliveries upon receipt and report discrepancies within:

24 hours for missing items

48 hours for damaged goods

Claims made outside these windows may not be accepted.

SECTION D — Customs, Duties & Taxes (International Orders)

For orders shipped outside the UK:

Import duties

Customs taxes

Brokerage fees are the responsibility of the recipient.

Customs delays may extend delivery times beyond our control.

SECTION E — Failed Delivery Attempts (B2B & B2C)

A failed delivery may occur if:

The address is incorrect

The customer is unavailable

There is no safe place to leave the parcel

Equipment is unavailable for pallet unloading (B2B)

If items are returned to us due to failed delivery:

Reshipping fees will be charged

Refunds may exclude original shipping costs

SECTION F — Lost Parcels

If a parcel appears to be lost:

We will open an investigation with the courier

Investigations typically take 5–10 working days

If confirmed lost, we will offer:

A replacement, or

A refund

SECTION G — Policy Updates

TNG Enterprise may update this Shipping & Delivery Policy from time to time.
The most recent version will always be published with the updated date.